Safe information to gather

  • Thermostat setting and displayed messages
  • Whether the system starts and whether airflow is present
  • Equipment type if known, approximate age, and when the issue began

Gas and carbon-monoxide safety

If a carbon-monoxide alarm sounds, or you smell gas or suspect combustion fumes, leave the area and follow instructions from emergency services and your gas utility. The website request form is not an emergency channel.

Ready to describe your HVAC need?

Use the secure request flow. Your details may be shared with an appropriate participating professional under the consent shown in the form.